Know What to Do if Your Roofer does a poor Job!
Everyone is aware of the importance of finding a reliable roofer. But, it's likely that the roofer you hire does not meet your expectations. This could happen if the roofer was selected based on the recommendations of relatives or friends and is generally the most effective method to locate a trustworthy roofing contractor. In such conditions, results that are not as expected can be quite startling. It is crucial to quickly take action if the product is not what was promised.
Following are some smart actions to take in the event that a roofer fails to produce an acceptable job along with some helpful suggestions on how to tell an unprofessional company from a good one once the search process commences.
The Steps to Take
There are many ways to speed up the repair of roofing problems after a project is completed.
As precise as you can and keep meticulous notes. It's recommended to take pictures of the area in the home in which the issue is occurring. Documentation is necessary to ensure that an employee of your company can pinpoint the exact area and start troubleshooting.
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Contract - Have a look at the contract. If warranties are still in effect it's best to understand their terms and the coverage they provide prior to approaching the issue. Contractors are experts and are prone to making an error.
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Contractor -- Contact the contractor right away and inform them about the issue. The most reputable roofing companies will send someone out to look into the issue within 12 to 48 hours. Make careful to go over any warranty or contract clauses that could be relevant to the problem. It is also a good idea to mention that the business will be able to respond promptly and repair any issues.
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If the contractor fails to arrive on time to resolve the issue, contact the Better Business Bureau. Visit their website or contact them to get useful information on how you can get the attention of the contractor.
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Attorney -- Take legal counsel from a lawyer, if needed. Sometimes, all it takes to convince a company to change its behavior is a note from an attorney pointing out the legal requirement to comply with the contract's provisions.
What Signs Should You Be Watchful For?
Even if a roofing company has excellent recommendations, it is important to know that there are warning signs that suggest contractors are not to be trusted.
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There was no response. Make a list of the builders who have been suggested and contact them, noting the time and date of the contact. This is especially important for businesses that use voicemails to answer their phones. Leave a message to request a response within 12 to 48 hours. This could signal disorganization or a lack of focus on particulars.
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Delay in Work - Once the deposit has been made and a start time has been established Any delays must be made known to the contractor prior to. If the contractor fails to show up on the date specified and doesn't call to notify you of delays and you need to notify the roofing company promptly. A note should be left, stating that work was expected on the date specified and that the project will be completed by the next day. Anything less than this would violate the contract and the money must be returned promptly.
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